SHIPPING – AUSTRALIAN ONLINE COLLECTABLES STORE
We ship within Australia and Internationally. We charge standard Australian Post rates. It is your obligation to enter the correct delivery address details at the time of ordering.
We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing firstname.lastname@example.org. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.
You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Goods ordered by you remain our property until you pay for them in full.
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.
ONLINE RETURNS POLICY – 14 DAYS
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
We want you to be completely happy with your purchase, so if you change your mind about an item purchased on the online store, we will exchange it or give you a refund, provided that it’s returned to us in its original condition and packaging, unworn, unwashed, and with all labels intact.
Returns and exchanges are accepted on merchandise within 14 days of receipt. Refunds will be processed in the method by which original payment was made, within 5 business days.
PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Paulie’s Cards and Collectables are unable to refund such duty or taxes.
If you are wishing to return a product please contact us at email@example.com
We will then be able to advise the best way to return the product(s) and inform you of any further details required.
If you require any assistance or have any queries about the product you have purchased please contact us at firstname.lastname@example.org
Your refund will be processed in the original form of payment within 5 business days of us receiving your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Paulie’s Cards and Collectables.
PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Paulie’s Cards and Collectables.
We are more than happy to exchange for another size, colour or item, subject to availability. Exchanges can take up to 5 business days to process. Should you wish to receive the replacement item sooner, send back the unwanted item for a refund and place an order immediately for the new item.
We will accept up to one exchange per order. Should you wish to return the exchange item, we are more than happy to process a refund, should it meet the Returns Policy requirements. Postage costs for exchange items are not covered by Paulie’s Cards and Collectables.
Exchange for an item of the same value
Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange free of charge.
Exchange for an item of a different value
Any difference due will be charged or refunded to the card used to pay for the original order. Should we need to charge an additional amount, a customer service representative will contact you to take the additional payment over the phone.
We reserve the right to reject the returns of goods which are not returned in accordance with our Returns Policy.